Return and Store Policies
If you would like to cancel your order, please email us at firstname.lastname@example.org. Cancellation is not guaranteed.
At Rustic Paws Designs we want you to be 100% satisfied with your purchase, but being our products are custom made to each order, we can only refund damaged goods. Faulty merchandise may be returned for a full refund, exchange of purchase or replacement product. If your order arrives and you notice you ordered the incorrect size, unfortunately we cannot provide a refund or swap - so please double check your sizing!
For faulty items - You must contact us within 3 days of delivery and ship the item back to us within 14 days.
Please be aware that Northern Hounds is NOT responsible for any customs fees or import taxes. We are also not responsible for delays due to customs